YOUR HOLIDAY PRICE
Holiday Prices and Occupancy: ‘From’ and ‘To’ prices are shown within the price panel for each property on the holiday pages and are quoted per person, based on the number of people occupying the room and depending on rooms available in that property. Optional supplements relating to meals are also stated on the property pages. Supplements are determined by the dates the property is occupied and not the departure date (unless otherwise stated) and are all quoted on a per person per night basis. Minimum durations may apply at some properties featured. All prices are correct at the time of going to press. Prices are intended as a guide only, we reserve the right to change prices; prices can go up or down.
What the Price Includes: All Holidays:-
Return Flights - Price panels show a basic holiday price. For a detailed look at the
flights see the flight information on page 130 of this guide.
Air passenger duty (APD), UK airport taxes and security charges - all prices include current government APD. From 1 November 2009, destinations will be categorised into four geographical bands based on distance from London. Each band will have two rates, one for standard class of travel and one for other classes of travel. The rates are subject to change and are published on the HM Revenue and Customs website – visit www.hmrc.gov.uk. Our prices may go up or down if APD rates change after publication of this brochure.
Accommodation - Prices, and the basis on which they are calculated, are shown within the price panel for each property. The room sizes available in a particular property are also shown in the price panels.
Meals - Room Only means that you will not be provided with any meals or catering facilities within your room, although in some cases a kettle and/or fridge may be provided or be available for hire locally. If you book Half Board this usually means breakfast and dinner.
Transport - between destination airport and holiday property on holiday bookings sold from this guide – this will normally be by coach.
Services - of our Club 18-30 rep.
Free luggage allowance - passengers receive 15kg (33lbs) for all holiday bookings, unless otherwise indicated on your airline ticket. Excess baggage charges will apply if you exceed your allowance.
Charges - for extra security, insurance, aviation and other associated costs.
Aviation fuel costs - known at the time of booking (see section ‘Extra Charges before Booking’).
ATOL Protection Contribution (APC) - The price of your holiday includes the amount of currently £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA who provides financial protection for your holiday in the unlikely event of our failure. The amount paid will be shown on your confirmation invoice.
And What’s Extra?
- Holiday insurance - you MUST be insured.
- Visa costs, entry or departure taxes or charges.
- Transport between destination airport and holiday property on ‘Late Holiday’ bookings.
- Extra Luggage Allowance - An optional extra per person charge may be paid to upgrade your luggage allowance to 20kg (44lbs).
- In-flight meals - An in-flight meal is not included in the price of your holiday. The option to book and pay for an in-flight meal is available when you make your booking, please ask your travel agent or check our website for the latest in-flight meal prices that will apply. Please note, a compulsory charge for an in flight meal will apply if you book within 4 days of departure. ‘No-frills’ airlines do not offer in-flight meals as part of their service.
- Meal supplements - where applicable are shown in the price panel.
- Late Booking Fee - a charge will apply for all bookings and name changes made within 14 days of departure. The minimum charge will be £15 per person.
- Optional excursions.
- Local charges - see below.
- Locally collected taxes.
- Accommodation deposits - in some cases, on arrival at your accommodation you may be asked for a deposit. This is refundable, less the cost of any damage or loss
- Excess baggage on coaches and aircraft. If you exceed the amount you may carry as stated on your flight ticket excess baggage charges will apply.
- Credit card charges - prices advertised in this brochure apply to payment by cash or debit card. A charge will apply to payment made by credit card – please ask for details.
- Surcharges - see ‘Surcharges’ section below and the ’Price Increases’ section in the booking conditions.
- Local Charges - At some accommodation certain amenities may carry a local charge. Unless we have stated that a service or facility is ‘free’ in our accommodation descriptions you may be asked to pay a charge. :Listed here are a few examples of what you might expect to pay for locally, but always check first as there may be others; daily car parking charges, certain entertainment and activities, meals and beverages from certain restaurants and bars at your accommodation, safety deposit facilities, room service, mini-bar, TV/satellite TV, telephone calls, air-conditioning and sea views, facilities and equipment such as sun loungers, whirlpools, indoor pools, sauna, table tennis, billiards, darts and other sporting equipment.
- Extra Charges - Before Booking: Please note carefully, as we indicate underneath the price panels, prices include an amount to cover our current fuel charges known at the time our guide is produced. You should be aware that these charges and costs may change between date of publication of this guide and the time of travel. We reserve the right to alter prices and introduce fuel supplements where changes in fuel costs occur. Furthermore, although we have included in our prices an extra charge to cover aviation, security, aircraft insurance and other associated costs, you should be aware that these charges and costs may change between the date of publication of this guide and the time of travel. Since all these costs are beyond our control and subject to further changes, we reserve the right to pass on any additional charges to you and they will be added and shown separately at the time of booking. We reserve the right to change prices; prices can go up or down. Please therefore check carefully the total costing, including any additional charges, with us or your agent before you book.
- Surcharges: We reserve the right to surcharge – Please refer to our booking conditions for details.
DEALS & DISCOUNTS
General Discounts: Discounts may vary on a daily basis and are subject to change without notice. Terms and conditions apply to all discounts, including those featured in this guide (see below). Advertised discounts featured on the property information pages apply strictly to limited departure dates and durations (normally, but not exclusively, 7 nights duration departing between 26/05/10 – 08/06/10). We also reserve the right to withdraw discounts completely, except where advertised in this guide. For latest discounts consult one of our reservations staff or your travel agent. In all cases, the advertised basic holiday price is the maximum price that can be charged.
Promotional Publications: On occasions, we may make special offers on holidays at properties that are featured in this guide. These special offers may for example be made in a series of one off or promotional publications. The special offer packages may not be identical to the packages featured in this guide. For example, the special offer package may not include airport to resort transfers. The luggage allowance for special offers holidays will be 15kg per person. The deposits for special offer holidays may also be different from those stated in this guide. For further details please contact your travel agent or us and also refer to the terms and conditions that are contained in all special offer literature that is produced.
Group Bookings: Travelling in a large group is by its very nature expensive, so to
help make it more affordable we offer free places for groups (see info boxes throughout this
guide). Group bookings are only available on package holidays entirely arranged by us. For
groups information and bookings, phone 0844 879 8095. Conditions apply:-
1. The numbers shown are the minimums required for a free place. Free places given will depend on the number of passengers paying full fare. Any cancellations may result in the loss of free places.
2. Free places cover the basic holiday price. Supplements for meals, under-occupancy, room facilities and insurance are excluded.
3. The group must book exactly the same holiday at the same time. We may allow large groups to travel from different airports on application, in which case the free place will apply to the cheapest holiday.
4. Offers for holidays exceeding 14 days will be on request.
5. Free places for groups above 30 will be on request. Splitting large groups into smaller ones is not permitted.
6. Group offers are not available on accommodation only bookings.
7. All passengers must pay the deposit. A group option may be held for up to 7 days while deposits are collected, dependent on availability.
8. All passengers’ names must be supplied 8 weeks before departure or at the time of booking (with deposits). Subsequent name changes will incur an amendment fee. When supplying passengers’ names you must at the same time also confirm your rooming list - by this we mean who is to share a room with whom. If you fail to do so, we will allocate rooms and cannot accept any liability if these arrangements do not meet with your approval. Names may be required immediately at the time of booking on some departure points and destinations.
9. We reserve the right to refuse groups at our discretion.
10. Groups requiring special arrangements must be aware that these are subject to availability and may incur an extra charge. Some of our properties in this guide consist of several different blocks and whilst we will always endeavour to place group bookings in the same or adjacent blocks, this will not always be possible.
11. Group offers cannot be combined with any other special offer, discount, concession or promotion. These offers are non-transferable, cannot be redeemed for cash and cannot be applied retrospectively.
12. All offers are subject to availability. Offers may be withdrawn at any time, without prior notice.
13. Any person who acts as the leader of a group (whether or not they travel on the holiday), shall be the 'lead name' with all the usual responsibilities associated with that role as set out in our booking conditions. In addition, the group leader shall be responsible for confirming all travelling passenger details to either the Travel Agent (when booking through an ABTA member agent) or directly to our Groups department. They will be responsible for paying all sums that are payable in respect of the booking as a whole (including any amendment/cancellation charges), and for passing on accurately and in full to travelling passengers any and all information issued by the Travel Agent or us, including but not limited to passing on copies of our confirmation invoices and a copy of our booking conditions.
BEFORE YOU TRAVEL
Health and Safety Precautions and Travel Advice: Health facilities, hygiene and disease risks vary worldwide. You should take health advice about your specific needs as early as possible. Sources of information include the following websites; www.fco.gov.uk, www.hpa.org.uk and www.nathnac.org.uk. Also, you are advised to contact your General Practitioner or a specialist clinic. Please note, that you are strongly advised against scuba diving for 24 hours before travelling by air. If you are visiting a European Union (EU) country you should obtain a European Health Insurance Card (EHIC) and take it with you when you travel. The EHIC can be obtained free of charge by completing an application form available from main Post Offices and from www.dh.gov.uk/travellers. Please note, the EHIC is in addition to Travel Insurance, not instead of it. The Foreign and Commonwealth Travel Advice Unit may have issued information about your holiday destination. You are advised to check for the latest information on the FCO website www.fco.gov.uk. Alternatively, you can contact the ABTA Information Department on 0845 850 2829.
Passports and Visas: The following information applies to British Citizens holding a UK passport issued in the UK. Non-British Citizen passport holders or British Citizens holding a UK Passport issued abroad should contact the appropriate consulate or embassy for clarification. Please note, both passport and visa regulations can change and you should check with your travel agent or the relevant embassy well in advance of travel. It can often take some time to obtain a visa, so you are advised to apply in plenty of time.
Your Responsibility: It is the responsibility of passengers to ensure they have valid, acceptable passports and any required visa or any other documentation for the travel they are to undertake. Passengers without the correct documentation may be refused carriage by the airline or entry into any country. Where entry is refused, fines or other financial penalty will be imposed on or by the airline and the passenger(s) concerned will be required to immediately return to their country of departure. Any passenger who travels without the required passport/visa/other documentation is solely responsible for and must immediately pay all fines, surcharges, other financial penalty, costs (including the cost of their immediate return flight) and any other sums of any description which are incurred or imposed by the airline or incurred by ourselves.
This will be the case regardless of whether the lack of correct documentation is spotted at the departure airport. We can accept no liability in this situation and no compensation, expenses, refund or other sum will be paid.
Validity: A valid passport is essential when you travel abroad. Although your passport has been issued for 10 years (5 years for children) you should note that some overseas countries have an immigration requirement for a passport to remain valid for a minimum period after the date of entry to that country (typically 6 months). If your passport is in its final year of validity, you are advised to check the requirements of the destination before you make your final travel plans. Visitors to Turkey require an entry visa, which can be purchased on arrival. The visa costs £10 (payable in Sterling notes only) and is valid for 90 days from the date of arrival into Turkey. Visitors to Cyprus should note that a 10-year passport is required which is valid for 3 months after the date of return to the UK. Visitors to Bulgaria should note that you may enter Bulgaria as a tourist without a visa for up to thirty days only in any 6 month period. You may not be allowed to re-enter Bulgaria after the initial thirty days have expired if you have not spent the requisite period outside the country.
Apply Early: If you need to apply for a passport or renew an expired passport, you should do so well in advance of travel and at least four weeks before. (If you are 16 or over and have never had a passport in your own name, you should apply for one at least six weeks before your holiday. The UK passport service has to confirm your identity before issuing your first passport and will ask you to attend an interview in order to protect your identity). Visit the website of the Identity and Passport service at www.ips.gov.uk or call on 0870 521 0410.
Names: At the time of booking please ensure you supply your first name and surname, (as they appear on your passport) as both of these must be stated on your flight ticket. This will reduce confusion and delays at check-in. It is anticipated that customers could face more queries and delays as more countries introduce Advance Passenger Information systems. You may not be able to travel and insurance may be invalid if the name on your passport and travel documents don’t match. If, after booking a holiday but before traveling, any member of your party changes their name, e.g. as a result of getting married, we must be notified immediately so that we can make the necessary changes to your holiday documentation.
Disabled Travellers: The majority of overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas are not equipped to cater for the needs of many disabled holidaymakers. Furthermore the natural terrain and the layout of some resorts can sometimes make life difficult for wheelchair users. It is therefore important, if you have any disability, that the appropriate enquiries are made about the suitability of particular accommodation, resorts, transport and services, and that you are fully satisfied you have made the correct choice before you book and confirm your holiday. Please note: if special arrangements need to be made for you an extra charge may have to be levied. We cannot be held responsible if you fail to tell us about special needs/requirements that will affect your holiday experience and this means we will not compensate you. If you require help/assistance on your flight or at your departure airport, please inform us at the earliest opportunity. We will pass on your requirements to the relevant airport/airline. For customers who require support or advice prior to booking, ask your travel agent to contact us, or if you have booked direct please contact our Special Needs Team on 0800 107 3409.
Currency and Money: We recommend the purchase of traveller’s cheques or the Cashpassport for the bulk of your holiday money, with a small amount of local currency for initial sundry items. Major credit cards are also widely accepted in all the destinations in this guide. In some cases local currencies may have to be purchased after arrival or there may be restrictions on the amount you are permitted to buy in advance. We suggest you contact your travel agent for details. In Bulgaria, traveller’s cheques can only be cashed at banks, therefore it is advisable to take a small amount of £ Sterling or Euros to cash at hotels.
Pre-Bookable Flight Services: All pre-bookable flight services should be booked no later than 3 days prior to departure. Call our Customer Service and Sales Team on 0844 855 0515 for pre-bookable flight services when travelling with Thomas Cook Airlines, otherwise please contact your airline direct.
Seat selection and Internet Check-in – Thomas Cook Airlines only: Customers on selected routes who pre-book Your Seat Your Choice (see below) can enjoy the benefits of internet check-in*, including seat selection from 7 days prior to the scheduled flight departure date. Full details will be included with your invoice/ flight tickets or visit www.thomascookairlines.co.uk. Please note: internet check-in may close up to 3 days before departure for some destinations.
Your Seat Your Choice: When you book your holiday ask your travel agent (or select online) to add the ‘Your Seat Your Choice’ pre-bookable service. Prices start from £12 return per person. This service enables you to select your seat number and to check in online at www.thomascookairlines.co.uk from 7 days prior to the scheduled flight departure date. Please have your booking reference to hand; see your invoice/tickets for more details.
Priority seat selection: To have the best choice of availability for your favourite seats simply book ‘Your Seat Your Choice’ and then select Priority Seat Selection. Just visit www.thomascookairlines.co.uk at any time after making your booking for full details. Priority seat selection is available from £6 per person per flight. Priority Seat Selection is usually available at least 98 days before departure.
Please note: For both the above services, seat numbers are subject to availability at the time of selection. Restrictions apply depending on aircraft type, route and CAA restrictions. Not all seats are available to reserve. These services are only available to customers travelling on Thomas Cook Airlines flights after 01 May 2010. Services are bookable on line at www.thomascookairlines.co.uk, alternatively by contacting Thomas Cook Airlines on 0844 855 0515. A fee will apply to a seat selection booking made through our call centre.
* - Internet check-in is only available from UK only when you pre book ‘your seat your choice’ service as stated above and is subject to availability.
Seats together – Third Party Airlines: You may be able to reserve seats together on selected other charter airline flights at the time of booking for charges of up to £20 per person. They aim to sit parties together, side by side. However, in some circumstances, depending on the size of the group and/or configuration of the aircraft, sitting together could be either side of the aisle or directly behind one another. Contact one of our reservations staff on 0844 855 0515 for further information on prices and availability.
Extra leg Room: There are limited number of seats available on most flights offering additional leg room, prices start from only £17.50 per person per flight Contact one of our reservations staff on 0844 855 0515 for further information.
In-flight Meals: If you are entitled to a meal or have paid for a meal, Thomas Cook Airlines only can offer a range of meal options including children’s, vegetarian, vegan, diabetic and gluten-free. Please reserve at the time of booking – ask your travel agent to book via Finishing Touches on Viewdata, up to 10 days before departure.
Passengers Travelling with Reduced Mobility - Making your Booking: Passengers with reduced mobility are strongly advised to contact us on 0800 107 3409 before making your reservation. This will enable our reservation agents to confirm availability of any assistance requirements prior to booking, as any changes made after booking will be subject to our standard change fees. Do not hesitate to contact us on 0800 107 3409 for further information, we will be pleased to answer any questions or queries that you may have regarding assistance.
People Needing Assistance at the Airport: If you are a wheelchair user or have reduced mobility, you need to call us on 0800 107 3409 prior to booking, to request assistance service at airports. If you do not request this in advance we cannot guarantee that this service will be available, as there is a limit on the number of passengers with reduced mobility and the number of wheelchairs we are able to assist on the day with no pre-notification. The airport will signpost designated points for passengers with reduced mobility.
Wheelchair Users: If you have your own wheelchair, this will be carried free of charge in addition to your normal baggage allowance. Since a wheelchair is carried in the hold and collected in the baggage reclaim area, we advise that it is adequately insured against loss or damage since the airline liability is limited. Electronically powered wheelchairs will be accepted for travel, providing that the general conditions for their carriage, as outlined in the IATA Dangerous Goods Regulations, are met. These relate to the batteries used to power wheelchairs. Since the batteries will remain attached to the wheelchair, it is important that the wheelchair can be easily stored in an upright position when collapsed for carriage. Batteries must be disconnected and the battery terminals insulated to prevent accidental shorting.
Accompanying Companion for Reduced Mobility Passengers: A carer must travel with any passenger who does not meet the DFT (Department for Transport) code of practice definition of self reliance. . In establishing whether someone is “self-reliant” please refer to the DFT code of practice. If you are not self-reliant (capable of taking care of all your physical needs independently in-flight) a carer is required for travel to take care of these needs. The carer must purchase a ticket at the same time. A carer can travel with a maximum of 2 passengers requiring additional assistance as outlined above. Due to CAA (Civil Aviation Authority) regulations, any persons with reduced mobility or any physical disability or intellectual impairment cannot be allocated seats adjacent to the emergency exits.
Visually Impaired Passengers: Passengers who are blind or visually impaired should also please contact us on 0800 107 3409 to make your booking. Most airlines are able to carry guide dogs on many routes, please contact us on 0800 107 3409 and we will check full details with the airline. The dedicated number shown is for special needs enquiries and we are unable to transfer calls to other departments.
At the Airport - Check In: The following information is designed to help you complete the airport check-in process as quickly as possible. As a result of security measures at UK airports, you must check in AT LEAST 2 hours before your flight is scheduled to take off. If you fail to check in on time, the airline is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such a situation arises and, whilst we will endeavour to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility. When you arrive at the check-in desk for your flight, you will be asked for your ticket, passport and baggage. If travelling in a group, please make sure all members of your party are at the desk. Once you have checked in you can move through to the departure lounge where you will find further information, including your departure gate number. If you require assistance on a Thomas Cook flight just make your request at the time of booking.
Important Notice: Remember no calls will be made for your flight so please make sure that you are at the departure gate no later than 45 minutes before your departure time. Most airlines’ regulations only permit the in-flight consumption of alcohol purchased from the on board bar service. Passengers that are refused travel will be responsible for arranging alternative transportation at their own expenses.
Luggage Tags: Club 18-30 no longer provide luggage labels with your tickets as the baggage tags provided by the airline staff contain all the required information for tracking your luggage should it go astray.
Security: Please keep your luggage with you at all times; never carry packages or presents for anyone else. Unattended luggage will be removed and destroyed.
Emergency Exit Seats: Please note, for safety reasons we are unable to allocate seats on emergency exit rows to disabled passengers.
Pregnancy: Regulations vary from airline to airline but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If you are in doubt, please check with the airline concerned. We recommend that you also consult your own doctor.
Fitness To Fly: You may need permission to fly from your doctor if you suffer from certain medical conditions, which may mean you also require assistance from the airline. Should you have any concerns regarding your fitness to fly and you are flying with Thomas Cook Airlines please contact 0844 855 0515.
Baggage Delays: Although handling arrangements at UK departure points are excellent, there are occasions when your baggage may be delayed. However, if the recommended insurance is taken, you are covered for emergency purchases.
Sporting Equipment: Thomas Cook Airlines can accept most types of sports equipment – charges apply. The acceptance of sporting equipment with third party airlines is at their discretion and additional charges will normally apply. All such items will travel on a weight and space-permitting basis only. You should also have insurance for these items.
Hand Baggage: The check-in agent at the airport will ask you to show your hand luggage. Only one item of hand baggage is permitted. This should not be over 5kg in weight or bigger than 17” x 11” x 9” in size. The low dose X-Ray machines used at UK airports to examine hand luggage will not affect photographic film. Hold baggage is subject to a higher dose X-Ray inspection and we suggest therefore that you pack your film in your hand luggage. Items such as knives, scissors, tweezers and laser pointers may not be carried as hand luggage. These should be carried as hold baggage only and will be confiscated if packed in your hand luggage.
Hold Baggage: Your hold baggage must not exceed the stated allowance on your ticket. A charge will be made if the stated allowance is exceeded. Baggage allowances range from 15kg up to 30kg. Individual items of luggage must not exceed 30kg for lifting purposes.
Valuables: Please remember to pack any valuables including money, credit cards, jewellery, keys and camera equipment in your hand luggage and not in your suitcase.
Airline (Operating Carrier) Information: In accordance with EU Regulations we are required to advise you of the operating carrier(s) (or, if the operating carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the operating carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Any change in the identity of the airline, flight timings and/or aircraft type will not entitle you to cancel or change to other flight arrangements without paying our normal charges except where specified in our conditions. Please note, that ‘No-Frills’ airlines are scheduled carriers.
Flight Timings: Flight timings shown in this guide are based on the 24-hour clock system. These timings, however, are provisional only and will be submitted for approval by the UK and overseas scheduling committees, and are therefore given for guidance only and are subject to alteration and confirmation. Our reservation system will show the latest timings for your flight. The right is reserved to substitute alternative airlines and/or aircraft at any time. All bookings are subject to the grant of licenses by the Civil Aviation Authority.
Flight Routing: A direct flight may touch down en-route for re-fuelling, or to pick up and/or drop off passengers. In these instances you are not normally required to disembark and the flight is still considered to be a direct flight. A non-direct flight may require a change of aircraft en-route while a non-stop flight may take you directly from your final destination airport without stopping.
Safety: The safety and welfare of passengers is of paramount importance. While we
wish to create a genuine holiday mood, we or our suppliers, may deny boarding or impose
additional conditions of carriage to any passenger who:
· Is intoxicated and/or disruptive
· Is found to be smoking on board the aircraft
· Makes an inappropriate remark. Inappropriate remarks are considered as any comment or statement made by a person, that indicates they may be carrying a bomb (or other such explosive device), a firearm or weapon regardless of that person’s intent or reason for making the comment or statement. Although we want you to start and end your holiday on a high note, please make sure that you keep any drinking to a minimum before the departure of your flight. We will deny boarding to any passenger who appears to be intoxicated or whose behaviour we consider disruptive. We realise that some larger passengers, due to their size, often find that the aircraft seat width is insufficient for their needs. For your own safety and comfort and that of other passengers, you must advise us or your travel agent at the time of booking if you know or are unsure as to whether the seat size on the aircraft will be sufficient for your needs. If you do require additional space, then subject to availability, you can purchase more than one seat located side by side or, if you prefer, a wider seat in an upgraded class (where applicable). We regret however, that due to additional costs incurred by us, you will have to pay the full cost of all seats required by you, plus any upgrade supplement per seat. If you are purchasing extra seats due to your size, you must contact us, or your travel agent.
Smoking: Please note, that whatever airline you fly with, all UK charter airlines have a strict no-smoking policy throughout the aircraft.
Peanuts: Peanuts can be purchased on board Thomas Cook Airlines flights. If you suffer from a peanut allergy, call Thomas Cook Airlines Customer Service and Sales Team services on 0844 855 0515 for a peanut-free meal to be requested – up to 10 days before departure (provided you are entitled to a meal or have paid for a meal). Thomas Cook Airlines UK Ltd cannot guarantee to have a peanut-free environment onboard an aircraft and is not able to change the cabin environment by individual passenger request.
Deep Vein Thrombosis: Deep Vein Thrombosis (DVT) is a serious condition where blood clots develop in the deep veins of the legs. Prolonged immobility is generally thought to be the common underlying risk factor, and thus any travel involving prolonged immobility can result in developing a DVT. A wide range of advice is available on DVT - you are strongly recommended to obtain advice which will include information on those people most at risk of DVT and how to reduce risks when flying. Most passengers can reduce risks through keeping circulation active by practicing in-seat exercises, especially leg exercises, and walking around the aircraft whenever possible - most airlines provide details of suitable exercises within their in-flight magazines or during in-flight videos and if you are flying with Thomas Cook Airlines, please also visit www.thomascookairlines.co.uk for further information. More comprehensive advice can be found on the UK Department of Health's website (www.dh.gov.uk) but if you believe you are at a higher risk or have any concerns about the risks or doubts about flying, you must consult your GP before you travel.
Seat Pitch: For all Thomas Cook Airlines’ flights we advise that the distance between the back support cushion of your flight seat and the back of the seat or other fixed structure in front of your seat will not be less than 26”, which is the minimum stated in the UK Civil Aviation Authority’s Airworthiness Notice No. 64, issue 2 of the 29/10/01.
General: Accommodation can, at times, have a lively atmosphere and facilities and entertainment may vary according to the mix and ages of guests in residence.
Official Ratings: Ratings systems are an attempt to give you a guide to the overall quality of properties. The official ratings are given by the authorities in the country and do tend to give a fair impression of relative standards within that country. However, different countries have different standards, so don’t assume that a 3-star hotel in one country is equivalent to a 3-star hotel in another. Official classifications are: Greece - Hotels and Apartments graded A to E class; Spain - Hotels graded 1 to 5 star, Hostels graded 1 to 3 star, Apartments graded 1 to 5 key; Cyprus and Bulgaria - Hotels graded 1 to 5 star, Apartments are tourist class graded from A to D. All ratings that appear in this guide are the official ratings at the time of going to print.
Club Ratings: The Club ratings system used in this guide ranges from 1 to 4 “C”. The ratings have been set by our resort staff based on their opinion as to the property’s suitability for Club 18-30 guests. A number of factors have been included in the rating of properties including; room standard and facilities, property standard and facilities, swimming pool/hotel bar, food (if served at the property), entertainment (at the property) and location to the nightlife and the beach. These ratings are subjective and not based on any official ratings or guidelines.
Accommodation and Room Types: When we mention room types in our guide, in most cases you can expect to receive a room similar to that described below. Please note however that whilst room categories in different hotels may have the same or similar names, the criteria for their classification is likely to differ, as these are the names the hotels use and they do not have standard definitions. Please note that we do not always sell all room types at all hotels. The following sections provide some additional information on accommodation and room types.
Hotels and Hotel Rooms: The term ‘hotel’ is used to describe various types of accommodation and does not necessarily distinguish between local classifications such as ‘aparthotel’, ‘holiday village’, ‘holiday complex’.
· Double rooms - a ‘Double’ is a room with a double bed. A double bed may be two single beds with double bedding.
· Twin rooms - a ‘Twin’ is a room with two single beds.
· Single rooms - a ‘Single’ or ‘Twin for sole use’ is a room with one or two single beds.
· Rooms sleeping up to 4 people - some hotels have rooms that sleep up to 4 people. Room layout may consist of up to 4 separate beds or a combination of double, twin, camp beds, sofa beds or rollaway beds. Rooms for up to 4 persons may not be any larger than standard twin or double rooms so space is likely to limited and the room may be cramped. Where rooms do accept extra beds, some hotels may require an additional local charge to be paid which can vary by destination, please ask for details when you book. Though we will do our best to help, please note that we cannot guarantee the room configuration or type of beds that you will be provided with.
Studios and Apartments: It’s not unusual in some countries (particularly those in the
Mediterranean) to have beds with concrete basis. Please also be aware that although initially
supplied, it is usual in some Greek studios and apartments for toilet rolls not to be
· Studios - A ‘studio’ is one room living-cum-sleeping accommodation, usually with sofa beds, basic kitchen facilities (two cooking rings and a fridge) and a shower room.
· Apartments - An apartment is self-contained with one or more bedrooms with twin/double beds, basic kitchen facilities (two cooking rings and fridge) and shower room. One-bedroom apartments usually have a separate living area, though in Greece multi-bedroom apartments may not have a separate living area. Apartment descriptions indicate the number of adults who can occupy an apartment (e.g. 2-4 persons). This will not always mean that at the time of your stay the apartment will contain the maximum number of beds, if there is less than the maximum number of people in your own party. Beds in the living area may be of the folding type or sofa beds.
Views from a Balcony/Terrace: If you would like a specific view, please be aware that rooms described as having a pool or sea view may not have a full pool or full sea view because of plants or buildings blocking the view.
Meal Service: Providing meals from a self-service buffet is popular in hotels. We include the most up-to-date information we have about meal service in our accommodation descriptions, but occasionally arrangements will change. Breakfast will be of the “continental” type unless stated otherwise. In certain properties, extended or “English” type breakfasts are available and may be at an extra charge. Many properties are not necessarily used to catering for special diets and therefore if you have particular or specific requirements, you may find that the choice is limited.
All Inclusive holidays: All Inclusive holidays offer every opportunity for relaxing,
taking part in sports and games and generally enjoying yourself. However, as with everything in
life there are some simple rules which will help you in achieving this aim:-
· Identification - when you arrive at your hotel you are likely to be provided with some form of identification (it may be a card, necklace, bracelet etc), which will have to be shown when ordering drinks, meals and other included facilities. Ensure you take care of this as a penalty charge is likely to be imposed if lost.
· Behaviour - both ourselves and the all inclusive hotel reserves the right to withdraw the identification facility of any guest(s) whose behaviour is such that it is, in the opinion of the management, detrimental to the enjoyment of the other guests.
· Restaurants - Please refer to the earlier section on ‘Meal Service’ for information about meal arrangements.
· Alcohol - Having drinks freely available throughout the day can be a temptation to over–indulge. Please therefore consider your fellow guests (and your own health) while bearing in mind that hotel management’s have every right to refuse service to guests they believe to be intoxicated or under age (in accordance with local law).
· Bottled mineral water - In some All Inclusive hotels bottled mineral water does not form part of the ‘unlimited soft drinks service’
· Locally sourced drinks/snacks - The included facilities and services are clearly stated in the ‘All Inclusive’ section. Drinks included are generally only locally produced brands. Cocktails, international drinks (imported from other countries but not necessarily recognised in the UK), international brands (recognised in the UK market), premium brands and fruit juices are not available unless stated. Whilst we endeavour to provide locally–produced bottled mineral water as part of the ‘unlimited soft drinks service’ at out All Inclusive properties, this service cannot be guaranteed. The type and variety of snacks served (between meal times) will vary between hotels and resorts, and maybe of a more traditional/local variety.
· What’s not included - any additional facilities or services available may incur a charge.
· Coming Home - most hotel remove access to All Inclusive facilities, including food and drink at the time of checkout, which is generally 12 noon on the day of departure.
How Many Nights Are Spent In Your Accommodation: Your accommodation is usually reserved for you from 12:00 noon on the day of your departure from the UK; however, at some larger hotels delays may occur with check-in whilst your room is prepared for you. For night flights departing between 00:00 and 04:00 hours, the day of departure is deemed to be the previous day. In some cases, depending on your flight times, you may arrive in the early hours or during the course of the morning. Your accommodation should be immediately available to you, and in this case this is classed as the first night of your holiday. Rooms are normally vacated at the internationally recognised time of 12 noon on the last day of the holiday. However, there are some areas where a 10am vacating time is operated. On occasions there may be several hours to wait before the departure of your flight home. In such cases a courtesy room may be made available for changing and storing luggage. Sometimes hotels will let you keep your room for a longer period but usually for a small charge. This is not always possible with apartments.
Air Conditioning: Some properties have individual air conditioners located in either the bedroom or the living area, allowing you to adjust the atmosphere to your liking. Unless otherwise stated, air conditioning will be centrally controlled. This means it is operated at the discretion of the management, both in bedrooms and public areas. In such cases air conditioning may be limited to particular times of the day and the hottest months of the year. There is normally a charge for air conditioning in rooms.
Other Guests: We do not have exclusive use of all properties featured in this guide. It is possible, therefore, that there may be guests from other countries and of mixed age groups at your accommodation.
Accommodation Maintenance: Certain accommodation featured in this guide is operational all year round. From time to time it will be necessary for certain facilities to be withdrawn for general maintenance purposes. Water and electricity supplies may be interrupted whilst this essential maintenance is undertaken.
Cleaning: The standard and frequency of cleaning and linen change can vary from resort to resort and property to property depending on general standards in resort and the rating of your accommodation. For instance, cleaning and changing of linen in Greece and mainland Spain will be of an acceptable standard, but it may not be as often as other resorts.
Exclusive Properties: At the time of this guide going to print (September 2009) all properties featuring the exclusive logo are correct, however during the course of the year this is subject to change. Please note,; exclusivity refers to exclusivity within the UK market only.
Safety and Hygiene: Your health and safety is of paramount concern to us. In addition to monitoring the hygiene and safety standards in all the hotel and apartments that we use, it is appropriate that we bring to your attention the need for you to be careful and to take necessary precautions whilst overseas and we need your help and cooperation with this. We would ask you to pay close attention to the following information, together with any other information we, our agents or suppliers, provide to you before you go, during your flight and when you arrive in your destination and at your hotel. It is most important that you familiarise yourself with this information and any other information you are given or on display, because not only do we want you to have a great holiday but we want you to have a safe holiday.
Swimming Pools and Water Features: Some of our hotels and apartments welcome local people and other holidaymakers not residing at the property to use the swimming pool and facilities within the accommodation. This can lead to pool areas becoming busy at times, for example sunbathing space and available sun loungers may become limited. Please make use of the pool shower facilities before swimming - this helps to prevent any potential infections and helps to keep the pool clean. Every pool is different and most hotels/apartments do not employ life guards, so you are strongly recommended to familiarise yourself with the pool layout, identifying the deep and shallow ends before using. Do not use the pool after dark or when the pool is closed, even if the pool has underwater lights. You should never swim when you have been drinking alcohol. Whilst some of our hotels and apartments have water features, such as slides or flumes, which may appear in our photography, generally we do not recommend these are used. It is possible such features may have been replaced or removed since the photography was taken.
Overseas Safety Standards: Although the accommodation featured does operate to its own country’s standards, regrettably the safety standards and regulations overseas may not be of the same level that we enjoy in the UK. For instance, the design and height of balconies may differ. The setting and enforcement of local regulations is a matter for the Authorities of the country and the foreign supplier of the services concerned. We are working with hoteliers to improve standards wherever possible. You should familiarise yourself with fire procedures, including emergency exits in your accommodation, the swimming pool(s) area and any unfamiliar cooking appliances. If in doubt, ask your representative or an appropriate member of staff.
Representatives: When it comes to knowing what’s what and being helpful we believe our Reps are the best in the business. They’re thoroughly trained in making sure you have a great holiday, added to which they are local experts and their knowledge is at your disposal. They make frequent visits to our hotels and apartments at regular times. Our Reps are always on hand to help resolve any particular problem whilst on holiday. If you have a complaint they will need to know about it and will do their best to solve the problem and minimise any inconvenience. This will also help us to improve the holiday experience for all our customers. There may be times when your Rep is unable to solve a particular problem immediately. While appreciating that this may be upsetting for customers, Club 18-30 does expect them to behave in a reasonable manner towards its staff. Consequently, should any customer act in a threatening or intimidatory manner towards Club 18-30 staff, we shall have no hesitation in taking appropriate legal measures.
Resorts: In low season, resorts can be quiet with some facilities in limited supply, whereas in high season the resort is sure to be full, with facilities in full swing. However, there may be occasions where hoteliers or providers of services withdraw a facility temporarily or otherwise due to lack of demand, especially at the start or end of the season.
Resort Development: Some of the destinations in this guide are still being developed and even in more established resorts there is often a possibility of building work taking place. If in our opinion this is likely to affect your booked accommodation, we will tell you at the time of booking or, if you have already booked, you will be contacted before departure if there is time. Please refer to the Booking Conditions, section “Circumstances beyond our control” for more information.
Conditions in Holiday Resorts: If there is a specific problem affecting your accommodation, you should report this to the accommodation staff, and, if necessary, to our appointed representative who will do his or her best to help resolve this. Insects - ants, mosquitoes and cockroaches for example - are common in hot countries. The sight of such creatures can be off-putting if you are not used to seeing them but they are usually harmless and they do not mean your accommodation is dirty or unhygienic.
Out and About: Due to rough terrain and uneven surfaces, we recommend that you are extra careful and vigilant when visiting sites of interest and when crossing roads. Crimes against people and property are a fact of life throughout the world and you have the same responsibility for your own safety as you do at home. In some places the local police may not be very cooperative or interested when you report a theft or need insurance confirmation so always take care of your property. It is recommended not to approach cats and dogs and other animals as these may carry the rabies disease which can be passed on through bites and scratches. Please exercise caution before entering the sea as the seabed is not even and changes in depth. The sea is capable of springing surprises and we have not inspected the beach or seabed for its safety.
Local Information: Please note, that areas surrounding your holiday accommodation do not form part of your package holiday and have not been inspected. These include, for example, the sea, beaches, roads and mountains. You are responsible for taking reasonable care for your own safety and the safety of your party. Local events, religious festivities and public holidays are likely to influence the provision of services and facilities within the hotels and around holiday resorts at certain times. Customers are advised that there may be local laws in the country they are intending to visit that restrict alcohol sale and consumption to individuals of a minimum age, which may in some cases be higher than 17 years. In addition, there may be local laws specifying a minimum age for access into clubs/bars/pubs. Where Club 18-30 organises an excursion, which includes provision of alcoholic beverages, a soft drink option will be available for non-drinkers and those under the local legal minimum age for alcohol consumption. Restrictive legislation against smoking in public places is becoming increasingly common in destinations worldwide. You may find your holiday resort operates enforced smoking restrictions in areas including, but not limited to, enclosed public areas such as bars, pubs and restaurants. Fines may be imposed for breaching regulations. To find out more visit the FCO website www.fco.gov.uk.
Tropical Hazards: Sun - The closer you are to the tropics, the stronger the effect of the sun. Do not overdo sunbathing when you first arrive. You should also be aware of heat exhaustion until you acclimatise. Avoid over-exertion, drink plenty of non-alcoholic fluids and only drink bottled water. Stomach upsets - It is still a relatively common occurrence to suffer gastric illness when travelling abroad and being exposed to a different environment. There are many ways you can reduce the possibility of being affected, such as, not eating undercooked food and avoiding ice in drinks. Insects - Mosquitoes can be a particular nuisance, especially after rainfall. Insect repellent is strongly recommended.
Driving: Laws, licensing requirements and age limits vary throughout the world. We recommend you check with your travel agent, or the relevant embassy or consulate.
Water sports and Sporting Activities: We refer to a number of water sports and other sporting activities within the guide, none of these are either owned or operated by Club 18-30 and we cannot guarantee that they are maintained or operated with the customer’s safety in mind. We would ask that you take all reasonable precautions to protect yourself and your party whilst on holiday and would recommend that you only use companies who demonstrate good safety practices. You should ensure water sports and other similar sporting activities you wish to take part in are covered by your own holiday insurance as some activities may be considered hazardous and are specifically excluded or have special conditions by some insurance companies.
Maps and Distances: The maps shown are for general information only, are not necessarily to scale and may not accurately show the exact location of places marked on the maps. All distances and travel times described in this guide are approximate and may vary depending on route taken.
Photographs: Photographs show places in the regions featured in this guide, but you may not see these locations on your holiday. We also use pictures to create a feel of an area and they may not necessarily represent the resort being described. Rooms shown in photographs are not necessarily the standard for the property being described.
ABTA - The Travel Association: Thomas Cook Tour Operations Ltd is a member of ABTA with membership number V6896. ABTA and ABTA members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. For further information about ABTA, the Code of Conduct and the arbitration scheme available to you if you have a complaint, contact ABTA, 30 Park Street, London, SE1 9EQ, Tel:0203 117 0500 or look at our website: www.abta.com.
Your Financial Protection: The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from our guide/website and for your repatriation in the event of our insolvency. Where your booking includes a flight, we provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 1179. In the unlikely event of our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. The price of your holiday includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices but will be shown separately on your confirmation invoice. Where you book a package holiday from our guide/website which does not include a flight, we provide security by way of a bond held by ABTA.
Telephone Calls: To ensure we consistently deliver excellent customer service, telephone calls to our UK offices are recorded. Calls cost 10p per minute at all times from standard BT fixed lines (mobile and other providers’ charges may vary).