Your Flight
Pre-Bookable Flight Services: All pre-bookable flight services should be booked no later than 7 days prior to departure. Call our Customer Service & Sales Team on 0844 855 0515 for pre-bookable flight services when travelling with Thomas Cook Airlines otherwise please contact your airline direct.
Seats Together: Thomas Cook Airlines only - subject to availability, you can reserve seats together at a charge of up to £20 per person depending on destination. Ask your travel agents to check the current prices on Viewdata. On each flight normally 75% of seats are available to be pre-allocated therefore reserving your seats together is subject to availability. We will aim to sit parties together, side by side. However, in some circumstances, depending on the size of the group &/or configuration of the aircraft, sitting together could be either side of the aisle or directly behind one another. If we need to change the airline/aircraft, or due to unforeseen circumstances, use a replacement airline/aircraft the facility may be withdrawn without notice & any money paid for this service will be refunded. To take advantage of this facility all members of the party must be travelling under the same booking reference. Club 18-30 is unable to specify seat numbers until check in. The opportunity to pre-book seats together is not available on bookings made within seven days of departure.
Third Party Airlines - Pre-bookable seats may be available on some third party airlines. Contact one of our reservations staff for further information on prices & availability.
In-flight Meal: If you are entitled to a meal or have paid for a meal, Thomas Cook Airlines only can offer a range of meal options including children's, vegetarian, vegan, diabetic & gluten-free. Please reserve at the time of booking - ask your travel agent to book via Finishing Touches on Viewdata, up to 10 days before departure.
Passengers Travelling with Reduced Mobility - Making your Booking: Passengers with reduced mobility are strongly advised to contact us on 0800 107 3409 before making your reservation. This will enable our reservation agents to confirm availability of any assistance requirements prior to booking, as any changes made after booking will be subject to our standard change fees. Do not hesitate to contact us on 0800 107 3409 for further information, we will be pleased to answer any questions or queries that you may have regarding assistance.
People Needing Assistance at the Airport: If you are a wheelchair user or have reduced mobility, you need to call us on 0800 107 3409 prior to booking, to request assistance service at airports. If you do not request this in advance we cannot guarantee that this service will be available, as there is a limit on the number of passengers with reduced mobility & the number of wheelchairs we are able to assist on the day with no pre-notification. The airport will signpost designated points for passengers with reduced mobility.
Wheelchair Users: If you have your own wheelchair, this will be carried free of charge in addition to your normal baggage allowance. Since a wheelchair is carried in the hold & collected in the baggage reclaim area, we advise that it is adequately insured against loss or damage since the airline liability is limited. Electronically powered wheelchairs will be accepted for travel, providing that the general conditions for their carriage, as outlined in the IATA Dangerous Goods Regulations, are met. These relate to the batteries used to power wheelchairs. Since the batteries will remain attached to the wheelchair, it is important that the wheelchair can be easily stored in an upright position when collapsed for carriage. Batteries must be disconnected & the battery terminals insulated to prevent accidental shorting.
Accompanying Companion for Reduced Mobility Passengers: A carer must travel with any passenger who does not meet the DFT (Department for Transport) code of practice definition of self reliance. In establishing whether someone is 'self-reliant' please refer to the DFT code of practice. If you are not self-reliant (capable of taking care of all your physical needs independently in-flight) a carer is required for travel to take care of these needs. The carer must purchase a ticket at the same time. A carer can travel with a maximum of 2 passengers requiring additional assistance as outlined above. Due to CAA (Civil Aviation Authority) regulations, any persons with reduced mobility or any physical disability or intellectual impairment cannot be allocated seats adjacent to the emergency exits.
Visually Impaired Passengers: Passengers who are blind or visually impaired should also please contact us on 0800 107 3409 to make your booking. Most airlines are able to carry guide dogs on many routes, please contact us on 0800 107 3409 & we will check full details with the airline. The dedicated number shown is for special needs enquiries & we are unable to transfer calls to other departments.
At the Airport - Check In: The following information is designed to help you complete the airport check-in process as quickly as possible. As a result of security measures at UK airports, you must check in AT LEAST 2 hours before your flight is scheduled to take off. If you fail to check in on time, the airline is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such a situation arises &, whilst we will endeavour to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility. When you arrive at the check-in desk for your flight, you will be asked for your ticket, passport & baggage. If travelling in a group, please make sure all members of your party are at the desk. Once you have checked in you can move through to the departure lounge where you will find further information, including your departure gate number. If you require assistance on a Thomas Cook flight just make your request at the time of booking.
Important Notice: Remember no calls will be made for your flight so please make sure that you are at the departure gate no later than 45 minutes before your departure time. Most airlines' regulations only permit the in-flight consumption of alcohol purchased from the on board bar service. Passengers that are refused travel will be responsible for arranging alternative transportation at their own expenses.
Luggage Tags: Club 18-30 no longer provide luggage labels with your tickets as the baggage tags provided by the airline staff contain all the required information for tracking your luggage should it go astray.
Security: Please keep your luggage with you at all times; never carry packages or presents for anyone else. Unattended luggage will be removed & destroyed.
Emergency Exit Seats: Please note, for safety reasons we are unable to allocate seats on emergency exit rows to disabled passengers.
Pregnancy: Regulations vary from airline to airline but some will refuse to carry women who will be 28 weeks or more pregnant on the date of return travel. If you are in doubt, please check with the airline concerned. We recommend that you also consult your own doctor.
Fitness To Fly: You may need permission to fly from your doctor if you suffer from certain medical conditions, which may mean you also require assistance from the airline. Should you have any concerns regarding your fitness to fly & you are flying with Thomas Cook Airlines please contact 0844 855 0515.
Baggage Delays: Although handling arrangements at UK departure points are excellent, there are occasions when your baggage may be delayed. However, if the recommended insurance is taken, you are covered for emergency purchases.
Sporting Equipment: Thomas Cook Airlines can accept most types of sports equipment - charges apply. The acceptance of sporting equipment with third party airlines is at their discretion & additional charges will normally apply. All such items will travel on a weight & space-permitting basis only. You should also have insurance for these items.
Hand Baggage: The check-in agent at the airport will ask you to show your hand luggage. Only one item of hand baggage is permitted. This should not be over 5kg in weight or bigger than 17" x 11" x 9" in size. The low dose X-Ray machines used at UK airports to examine hand luggage will not affect photographic film. Hold baggage is subject to a higher dose X-Ray inspection & we suggest therefore that you pack your film in your hand luggage. Items such as knives, scissors, tweezers & laser pointers may not be carried as hand luggage. These should be carried as hold baggage only and will be confiscated if packed in your hand luggage.
Hold Baggage: Your hold baggage must not exceed the stated allowance on your ticket. A charge will be made if the stated allowance is exceeded. Baggage allowances range from 15kg up to 30kg. Individual items of luggage must not exceed 30kg for lifting purposes.
Valuables: Please remember to pack any valuables including money, credit cards, jewellery, keys & camera equipment in your hand luggage & not in your suitcase.
Airline (Operating Carrier) Information: In accordance with EU Regulations we are required to advise you of the operating carrier(s) (or, if the operating carrier(s) is not known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to inform you of the likely carrier(s) at the time of booking, we will inform you of the identity of the operating carrier(s) as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been confirmed will be notified to you as soon as possible. Any change in the identity of the airline, flight timings &/or aircraft type will not entitle you to cancel or change to other flight arrangements without paying our normal charges except where specified in our conditions. Please note, that 'No-Frills' airlines are scheduled carriers.
Flight Timings: Flight timings shown in this guide are based on the 24-hour clock system. These timings, however, are provisional only & will be submitted for approval by the UK & overseas scheduling committees, & are therefore given for guidance only & are subject to alteration & confirmation. Our reservation system will show the latest timings for your flight. The right is reserved to substitute alternative airlines &/or aircraft at any time. All bookings are subject to the grant of licenses by the Civil Aviation Authority.
Flight Routing: A direct flight may touch down en-route for re-fuelling, or to pick up &/or drop off passengers. In these instances you are not normally required to disembark & the flight is still considered to be a direct flight. A non-direct flight may require a change of aircraft en-route while a non-stop flight may take you directly from your final destination airport without stopping.
Safety: The safety & welfare of passengers is of paramount importance. While we wish to create a genuine holiday mood, we or our suppliers, may deny boarding or impose additional conditions of carriage to any passenger who:
- Is intoxicated &/or disruptive
- Is found to be smoking on board the aircraft
- Makes an inappropriate remark. Inappropriate remarks are considered as any comment or statement made by a person, that indicates they may be carrying a bomb (or other such explosive device), a firearm or weapon regardless of that person's intent or reason for making the comment or statement. Although we want you to start & end your holiday on a high note, please make sure that you keep any drinking to a minimum before the departure of your flight. We will deny boarding to any passenger who appears to be intoxicated or whose behaviour we consider disruptive. We realise that some larger passengers, due to their size, often find that the aircraft seat width is insufficient for their needs. For your own safety & comfort & that of other passengers, you must advise us or your travel agent at the time of booking if you know or are unsure as to whether the seat size on the aircraft will be sufficient for your needs. If you do require additional space, then subject to availability, you can purchase more than one seat located side by side or, if you prefer, a wider seat in an upgraded class (where applicable). We regret however, that due to additional costs incurred by us, you will have to pay the full cost of all seats required by you, plus any upgrade supplement per seat. If you are purchasing extra seats due to your size, you must contact us, or your travel agent.
Smoking: Please note, that whatever airline you fly with, all UK charter airlines have a strict no-smoking policy throughout the aircraft.
Peanuts: Peanuts can be purchased on board Thomas Cook Airlines flights. If you suffer from a peanut allergy, call Thomas Cook Airlines Customer Service & Sales Team services on 0844 855 0515 for a peanut-free meal to be requested - up to 10 days before departure (provided you are entitled to a meal or have paid for a meal). Thomas Cook Airlines UK Ltd cannot guarantee to have a peanut-free environment onboard an aircraft & is not able to change the cabin environment by individual passenger request.
Deep Vein Thrombosis: Deep Vein Thrombosis (DVT) is a serious condition where blood clots develop in the deep veins of the legs. Prolonged immobility is generally thought to be the common underlying risk factor, & thus any travel involving prolonged immobility can result in developing a DVT. A wide range of advice is available on DVT - you are strongly recommended to obtain advice which will include information on those people most at risk of DVT & how to reduce risks when flying. Most passengers can reduce risks through keeping circulation active by practicing in-seat exercises, especially leg exercises, & walking around the aircraft whenever possible - most airlines provide details of suitable exercises within their in-flight magazines or during in-flight videos & if you are flying with Thomas Cook Airlines, please also visit www.thomascookairlines.co.uk for further information. More comprehensive advice can be found on the UK Department of Health's website (www.dh.gov.uk) but if you believe you are at a higher risk or have any concerns about the risks or doubts about flying, you must consult your GP before you travel.
Seat Pitch: For all Thomas Cook Airlines' flights we advise that the distance between the back support cushion of your flight seat & the back of the seat or other fixed structure in front of your seat will not be less than 26", which is the minimum stated in the UK Civil Aviation Authority's Airworthiness Notice No. 64, issue 2 of the 29/10/01.
