Your Resort

Representatives

When it comes to knowing what's what & being helpful we believe our Reps are the best in the business. They're thoroughly trained in making sure you have a great holiday, added to which they are local experts & their knowledge is at your disposal. They make frequent visits to our hotels & apartments at regular times. Our Reps are always on hand to help resolve any particular problem whilst on holiday. If you have a complaint they will need to know about it & will do their best to solve the problem & minimise any inconvenience. This will also help us to improve the holiday experience for all our customers. There may be times when your Rep is unable to solve a particular problem immediately. While appreciating that this may be upsetting for customers, Club 18-30 does expect them to behave in a reasonable manner towards its staff. Consequently, should any customer act in a threatening or intimidatory manner towards Club 18-30 staff, we shall have no hesitation in taking appropriate legal measures.

Resorts

In low season, resorts can be quiet with some facilities in limited supply, whereas in high season the resort is sure to be full, with facilities in full swing. However, there may be occasions where hoteliers or providers of services withdraw a facility temporarily or otherwise due to lack of demand, especially at the start or end of the season.

Resort Development

Some of the destinations in this guide are still being developed & even in more established resorts there is often a possibility of building work taking place. If in our opinion this is likely to affect your booked accommodation, we will tell you at the time of booking or, if you have already booked, you will be contacted before departure if there is time. Please refer to the Booking Conditions, section 'Circumstances beyond our control' for more information.

Conditions in Holiday Resorts:

If there is a specific problem affecting your accommodation, you should report this to the accommodation staff, &, if necessary, to our appointed representative who will do his or her best to help resolve this. Insects - ants, mosquitoes & cockroaches for example - are common in hot countries. The sight of such creatures can be off-putting if you are not used to seeing them but they are usually harmless & they do not mean your accommodation is dirty or unhygienic.

Local Information

Please note, that areas surrounding your holiday accommodation do not form part of your package holiday & have not been inspected. These include, for example, the sea, beaches, roads & mountains. You are responsible for taking reasonable care for your own safety & the safety of your party. Local events, religious festivities & public holidays are likely to influence the provision of services & facilities within the hotels & around holiday resorts at certain times. Customers are advised that there may be local laws in the country they are intending to visit that restrict alcohol sale & consumption to individuals of a minimum age, which may in some cases be higher than 17 years. In addition, there may be local laws specifying a minimum age for access into clubs/bars/pubs. Where Club 18- 30 organises an excursion, which includes provision of alcoholic beverages, a soft drink option will be available for non-drinkers & those under the local legal minimum age for alcohol consumption. Restrictive legislation against smoking in public places is becoming increasingly common in destinations worldwide. You may find your holiday resort operates enforced smoking restrictions in areas including, but not limited to, enclosed public areas such as bars, pubs & restaurants. Fines may be imposed for breaching regulations. To find out more visit the FCO website www.fco.gov.uk.

Tropical Hazards

Sun - The closer you are to the tropics, the stronger the effect of the sun. Do not overdo sunbathing when you first arrive. You should also be aware of heat exhaustion until you acclimatise. Avoid over-exertion, drink plenty of non-alcoholic fluids & only drink bottled water. Stomach upsets - It is still a relatively common occurrence to suffer gastric illness when travelling abroad & being exposed to a different environment. There are many ways you can reduce the possibility of being affected, such as, not eating undercooked food & avoiding ice in drinks. Insects - Mosquitoes can be a particular nuisance, especially after rainfall. Insect repellent is strongly recommended.

Driving

Laws, licensing requirements & age limits vary throughout the world. We recommend you check with your travel agent, or the relevant embassy or consulate.

Water sports & Sporting Activities:

We refer to a number of water sports & other sporting activities within the guide, none of these are either owned or operated by Club 18-30 & we cannot guarantee that they are maintained or operated with the customer's safety in mind. We would ask that you take all reasonable precautions to protect yourself & your party whilst on holiday & would recommend that you only use companies who demonstrate good safety practices. You should ensure water sports & other similar sporting activities you wish to take part in are covered by your own holiday insurance as some activities may be considered hazardous & are specifically excluded or have special conditions by some insurance companies.

Smoking

Restrictive legislation against smoking is increasingly common in destinations worldwide. You may find that your hotel or areas within your hotel & holiday resort operate enforced smoking restrictions. Fines may be imposed for breaching regulations. To find out more visit the FCO website www.fco.gov.uk.